In April 2019, the American Academy of Audiology (Academy) and the American Speech–Language–Hearing Association (ASHA), released the document Suggested Best Practices for Audiologists’ Determination of Need for Captioned Phone Services. The two organizations drafted this document in response to concerns identified by the Federal Communications Commission (FCC) that the captioned telephone services (CTS) program is being overused, which could lead to potential funding deficits for this important service. The document outlines nine recommended best practices to offer guidance to audiologists when determining if the captioned telephone is an effective option for a patient. The Academy was pleased to work with ASHA on developing the project, as well as eliciting the insights of many members and other stakeholders in shaping the suggested best practices. Stakeholders included the Hearing Loss Association of America (HLAA), which provided a critical review of the document and offered valuable enhancements to clarify the description of the CTS program. We are providing here the complete document that was sent to the FCC and also posted on the ASHA and Academy websites. This content is an exclusive benefit for American Academy of Audiology members. If you're a member, log in and you'll get immediate access. Member Login If you're not yet a member, you'll be interested to know that joining not only gives you access to top-notch resources like this one, but also invitations to member-only events, inclusion in the member directory, participation in professional forums, and access to patient resources, tools, and continuing education. Join today!